One team for all your telecoms maintenance and support needs

Maintenance & Support for Peace of Mind

Your Dedicated Support Team

Our Maintenance & Support service keeps your systems running reliably across cloud, on-premise and hybrid setups. We cover UC platforms, networks and hardware, including IP handsets and routers, with responsive service and experienced engineers.

24/7 Fault Reporting

Remote Engineering

On-Site Engineering

System Updates

Hardware Cover

Service Reports

Right-Fit Support at Every Stage

Small & Medium Businesses

Stay protected with simple, affordable cover.
West Pier’s support packages help small businesses avoid costly downtime, with fast fixes and hardware support that fits around the way you work.

Mid-Market Businesses

Consistent support across multiple locations and platforms.
As your organisation grows, we provide reliable maintenance for cloud, on-premise and hybrid systems, backed by clear SLAs and responsive service.

Enterprise & Public Sector

Scalable support with compliance in mind.
West Pier works with large and regulated organisations, delivering structured support, on-site response options, and reporting that fits audit and governance needs.

We needed a better way to manage calls and collaboration without juggling different tools. West Pier set us up with a unified system that’s straightforward and works wherever we are. It’s helped us focus more on our clients and less on admin

The support from West Pier was excellent. They helped us replace our old phone system with a cloud-based UC platform that fits how we teach and communicate. The training provided meant staff were confident from day one and the system’s been working really well for us

West Pier understood what we needed from the start. Their unified communications solution has made our systems more reliable and secure, which is essential for how we operate. It’s been a smart investment and the rollout was handled professionally

Why switch to West Pier?

The right partner makes all the difference.

Seamless Migration: our experts ensure zero downtime for your business.
Award-Winning Service: a proven track record you can trust.
Tailored Solutions: from Avaya Cloud Office, 8×8, 3CX, Zoom, Microsoft Teams to bespoke solutions that match your unique needs.
Comprehensive Expertise Across Four Pillars: specialising in Unified Communications, Mobile Solutions, Reliable Connectivity and Cyber Security to empower your business.
Certified Excellence: Fully accredited with ISO 9001:2015 and Cyber Essentials Plus (includes an annual independent audit of all our systems), reflecting our commitment to quality and security.