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Unified Communications

Unified Communications for Smarter Business Communication

One solution for all your business communications.

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What is Unified Communications?

Unified Communications (UC) brings together voice, video, messaging and collaboration tools into a single platform. Instead of using separate systems for phone calls, emails, video meetings and team chats, UC keeps everything in one place so your team can stay connected wherever they are.

It reduces complexity, lowers costs and helps people work more efficiently.

Cloud Telephony

Video Conferencing

Messaging & Team Chat

Mobile App Access

CRM/ERP Integrations

Call Analytics & Reporting

Why Unified Communications?

Small & Medium Businesses

Manage calls, meetings and messaging with one simple platform.
Unified Communications helps small businesses work smarter with fewer tools, lower costs, and better support for remote or hybrid teams.

Mid-Market Businesses

For growing businesses, Unified Communications connects multiple offices, teams, and systems.
With integrated tools, CRM links and scalable licences, you can improve collaboration without adding complexity.

Enterprise & Public Sector

Built for scale and compliance.
West Pier delivers enterprise-grade UC solutions with secure integrations, global capabilities, and tailored support for regulated sectors.

LM
Managing Director, Purple Fish
We needed a better way to manage calls and collaboration without juggling different tools. West Pier set us up with a unified system that’s straightforward and works wherever we are. It’s helped us focus more on our clients and less on admin
AL
AL
IT Manager, Latymer Upper School
The support from West Pier was excellent. They helped us replace our old phone system with a cloud-based UC platform that fits how we teach and communicate. The training provided meant staff were confident from day one and the system’s been working really well for us
MC
MC
Head of IT, Warwickshire Police
West Pier understood what we needed from the start. Their unified communications solution has made our systems more reliable and secure, which is essential for how we operate. It’s been a smart investment and the rollout was handled professionally

Why switch to West Pier?

The right partner makes all the difference.
  • Seamless Migration: our experts ensure zero downtime for your business.
  • Award-Winning Service: a proven track record you can trust.
  • Tailored Solutions: from Avaya Cloud Office, 8×8, 3CX, Zoom, Microsoft Teams to bespoke solutions that match your unique needs.
  • Comprehensive Expertise Across Four Pillars: specialising in Unified Communications, Mobile Solutions, Reliable Connectivity and Cyber Security to empower your business.
  • Certified Excellence: Fully accredited with ISO 9001:2015 and Cyber Essentials Plus (includes an annual independent audit of all our systems), reflecting our commitment to quality and security. 
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