Avaya Partner in Customer Excellence Award Four Years Running

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West Pier is the only Avaya partner in the UK to have received their customer service award for four consecutive years. The prestigious Avaya Partner in Customer Excellence accreditation by Avaya has been awarded to West Pier for consistently achieving significantly higher than average scores in customer service satisfaction surveys conducted by an independent body, for the last four consecutive years.

In order to receive this accreditation West Pier has had to consistently receive strong customer satisfaction results averaging more than 87%. Based on feedback supplied by its customers, West Pier received 95%. In order to keep this highly sought after status for four years running West Pier were required to maintain the minimum customer feedback score continuously over each 12-month period. This is assessed every 12 months to ensure West Pier is maintaining the same high level of customer service each year.

Our customers have included Sandhurst Military Academy, Lactalis McLelland, Ebay, Harwoods Landrover and the Royal Navy Destroyers. Customer case studies are available upon request.

At West Pier Telecom we ensure our clients receive the very best customer service by providing support throughout every aspect of your project cycle, from account management to pre and post-sales. Post-sales is extremely important to us in order to maintain the highest level of customer satisfaction for years after initial purchase.