Areas We Cover: Suffolk

Are your lines down in Suffolk? Trouble with your current provider? Please contact our help team on 01273 391200.

Are you looking for an Avaya Partner in Suffolk? West Pier is an accredited Avaya Customer Excellence Partner selling phone system solutions to customers in the Suffolk area and around the country.Working as an Avaya Partner serving Suffolk, West Pier is one of only two Avaya Partners in the whole UK to be awarded this status for consistently achieving significantly higher than average scores in customer satisfaction surveys conducted by an independent body. West Pier is also a fully accredited Cloud Tier 1 Avaya partner in the UK.

We take great pride in looking after customers in Suffolk focussing on both pre and post-sales. Working as an Avaya Partner helping customers in Suffolk, West Pier has a modern state-of-the-art maintenance customer service support portal, built entirely in-house, allowing us to monitor and maintain our existing customers in Suffolk. We have a real-time statistics customer service "wallboard" alerting us immediately if any customers in Suffolk and around the country are in need of assistance and allowing us to respond instantly to customers. The customer service portal is also available for customers to view and monitor their own tickets, with the ability to view reports and their own statistics history. This is one of the reasons we have been awarded the Avaya Partner Customer Excellence Accreditation year after year. Our customer service portal is available for demonstration upon request, so you can see how seriously we take post-sales support for our customers.

Contact Details

Southern Office

Telephone: 0344 264 5522

Northern Office

Telephone: 0161 470 7815

London Office

Telephone: 0203 668 2580


In order to receive the Avaya Partner in Customer Excellence accreditation for the 2018 period West Pier has had to consistently receive strong customer satisfaction results averaging at least 87%. Based on feedback supplied by its customers in Suffolk and all over the country, West Pier received 95%. In order to keep this highly sought after status West Pier was required to maintain the minimum customer feedback score continuously over the last 12-month period.

Our customers

As well as having customers with Avaya phone systems in Suffolk we also sell Avaya phone system solutions to clients anywhere in the country, and abroad. We recently designed and set up an Avaya phone system solution for a contact centre in Clearwater, Florida, USA. West Pier's prestigious clients include Sandhurst Military Academy, Lactalis McLelland, Ebay, Harwoods Landrover and the Royal Navy Destroyers.

Our experience

West Pier, an Avaya Partner in Suffolk, has over 20 years' experience and has highly skilled and qualified Avaya business telephone and telecommunication engineers in the Suffolk area and all over the country. Our team of Avaya experts can build exceptionally robust and reliable hosted and cloud and on-premise bespoke telephone solutions.

West Pier is also proud to be an official 8x8 cloud phone system and unified communications partner serving companies in Suffolk and around the world.


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