Hosted Gamma Horizon and Cloud Telephony

What is Cumulus?

Our Cumulus hosted cloud telephony solution is powered by Gamma Horizon, and is a complete communications service that provides an extensive range of fixed and mobile telephony capabilities but may not have all the functionality required by organisations operating across multiple sites, depending on that organisation's needs but is a much cheaper hosted telephony solution compared to more advanced solutions. This feature rich solution has flexible payment options so you only pay for the features you need on a simple per-user basis.

Our Cumulus hosted and cloud telephony solution has plenty of clever features with an emphasis on control and administration using our web portal, thus taking the burden away from your IT team. Administrators can quickly configure the system according to your organisation's changing requirements, while your employees can easily and effectively manage calls.

Cumulus cloud telephony only requires a minimal capital outlay, it is a reliable, proven and a jargon-free approach to telephony and communications. This hosted telephony service is suitable for any size business looking to improve its productivity and customer experience.

Benefits of Hosted Gamma Horizon and Cloud Telephony:

• Features you can easily control. Cumulus gives you complete control of your phone system and includes an extensive range of call handling and management features which can be operated through an easy-to-use web interface.
• Free staff with 'one number anywhere'. Cumulus integrates your fixed and mobile capabilities so that you never miss a call. Employees' desk and mobile phones can be simultaneously reached via one number; ongoing calls seamlessly transfer from one device to another without hanging up and a single voicemail box is accessible from any device.
• On-demand service with no hidden costs. As Cumulus is hosted on your behalf, you are only paying for the features you need on a simple per-user basis. As you are not purchasing a PBX, there is no need for a major hardware investment and therefore no financing costs to contemplate.
• Lower call costs. Cumulus offers all the cost benefits of IP telephony including free site-to-site calls and cheaper call rates.
• Flexible working. Cumulus allows businesses to become more efficient by enabling flexible work environments via hot-desking, home working, and extending the service to mobile phones and other devices.
• Your choice of number. We allow you total flexibility with the numbers you want to use. Keep your existing numbers or replace them. Want to extend your reach and use any local area number no matter where you are located? Our Cumulus service allows you to have a Manchester number in London.
• Improve business continuity. Protect yourself from unexpected events such as snow, floods, strikes or utility roadworks. Because Cumulus sits in the cloud, it provides business continuity features that allow your business to carry on making and taking calls, no matter the circumstances.

Features comparison between all our cloud and hosted telephony products:

Feature	Mid-Market	Advanced	Premium
Fully Featured Desk Phone	✔	✔	✔
Visual Voicemail with Email Delivery	✔	✔	✔
Voice Recording	✔	✔	✔
Mobile Twinning, Hot Desking	✔	✔	✔
Conference Calling with Screen Sharing	✔	✔	✔
Conference Calling with Meet-Me Conference Bridge	✘	✘	✔
Hunt Groups with Queuing and Announcements	✔	✔	✔
Paging	✘	✔	✔
Auto Attendant	✔	✔	✔
Flexible Calling Line Identity	✔	✔	✔
Remote Worker Phone	✔	✔	✔
Disaster Recovery and Local Redundancy	✘	✔	✔
Administration and User Web Portal	✔	✔	✔
Desktop Application with IM and Presence	✘	✔	✔
MS Lync/Skype for Business Integration	✘	✔	✔
MS Outlook Integration	✘	✔	✔
Salesforce.com Integration	✘	✔	✔
Smart Phone App with IM, Presence, Call Control. GPS Location Awareness	✘	✔	✔
Soft Phone Application (Win & Mac)	✘	✔	✔
DECT Options	✘	✔	✔
Skills Based Routing	✘	✘	✔
Supervisor Application	✘	✘	✔
Wallboards	✘	✘	✔
Multichannel Contact Delivery (email, web chat)	✘	✘	✔
Receptionist Desktop Client Application	○	○	○
CRM Integration	○	○	○
Web Conferencing Collaboration	✘	✘	○

Additional Option: ○
Included: ✔
Not Included: ✘



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