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ISDN 2027 Switch-Off

ISDN is switching off in 2027. Are you ready?

West Pier is a Partner in Customer Excellence - one of only two in UK. We provide award winning business telephone systems, phone maintenance, networking solutions and consulting services.

ISDN Switch-Off Date Approaching


Don`t Wait Until the Last Minute: The Urgency of Moving to Cloud-Based Solutions Before the ISDN Switch-Off


ISDN (Integrated Services Digital Network) is a digital telecommunications network that has been in use for decades. However, many countries are now planning to switch off ISDN services, including the UK, where the switch-off date is set for 2027.

If you currently use ISDN for your telephony and broadband needs, it is essential to start considering alternative solutions, such as cloud-based services, before the ISDN switch off in 2027. This is because, after the switch-off date, ISDN services will no longer be available, and you will have to find an alternative solution quickly.
ISDN pull the plug
Cloud-based solutions provide an ideal alternative to ISDN. With cloud-based telephony and broadband services, you can make and receive calls, send and receive data, and access the internet without the need for physical infrastructure, such as phone lines or broadband cables. Instead, these services are provided over the internet, giving you greater flexibility, scalability, and cost-effectiveness.

However, switching to a cloud-based solution is not something you should leave until the last day.
Cloud phone
There are several reasons why you should start considering a switch to cloud-based services as soon as possible:

1. Planning and implementation take time: switching to a cloud-based solution requires careful planning, implementation, and testing. This process can take several weeks or even months, depending on your business's size and complexity.

2. Limited availability: as the ISDN switch off date approaches, more and more businesses will be looking to switch to cloud-based solutions. This may result in limited availability of these services, making it harder to find a provider that meets your needs.

3. Unexpected issues: switching to a new service always comes with unexpected issues. By starting the switch early, you will have more time to identify and resolve any issues that may arise, ensuring a smoother transition to the new solution.

4. Cost savings: by switching to cloud-based services early, you may be able to take advantage of cost savings, such as reduced installation costs and lower monthly fees. Waiting until the last day may result in higher costs due to increased demand and limited availability.


Is BT Redcare being switched off?

BT Redcare, a well-established security and surveillance service provider, is also being phased out, with a completion target by the end of 2027.

BT Redcare is adjusting its infrastructure and services to ensure compatibility with digital communication channels. This process is expected to enhance service quality, reliability, and functionality, with modern features tailored to meet the evolving needs of its clients.

Please note that this change aligns with the larger strategy of BT's plan to switch off the PSTN and ISDN network by 2027, marking a major milestone in the industry's journey towards a fully digital, networked future.


Switching to a cloud-based solution before the ISDN switch off in 2027 is essential. However, it is equally important to start planning and implementing this switch as soon as possible to avoid unexpected issues, limited availability, and higher costs.

Contact us to discuss your ideal solution today


To find the right cloud-based solution for your business and ensure a smooth transition from ISDN, speak with our team! We are a leading provider of cloud-based telephony and broadband services. our team of experts can help you assess your needs, plan and implement the switch, and provide ongoing support to ensure the best possible service.



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If you would like to discuss the ISDN 2027 switch-off or have any questions please call us on 0344 264 5522 or please email us.



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