September 2024

As we step into the final quarter of 2024, we continue our mission to provide the latest in communication technology, helping businesses stay connected and ahead of the curve.

Partner Developments:

• Avaya Cloud Contact Centre Expansion: Avaya has expanded its cloud contact centre capabilities, offering businesses new tools for omnichannel customer service. These enhancements improve flexibility in managing customer interactions across voice, chat, social media, and email, with enhanced analytics to help teams respond more efficiently.

• 8x8 AI-Driven Insights: 8x8 has introduced new AI-driven insights within its UCaaS platform, allowing businesses to gain a deeper understanding of customer sentiment through advanced speech analytics. This feature empowers companies to identify trends and improve customer engagement strategies in real-time.

• Zoom AI Companion Update: Zoom has released updates to its AI companion tools, enhancing the user experience in video conferencing by providing real-time meeting summaries and action point generation. This allows participants to stay focused on discussions while AI handles follow-up tasks.

• 3CX Unified Communications Upgrade: 3CX has rolled out its latest upgrade, improving its unified communications platform with added features for video conferencing, screen sharing, and advanced reporting tools. These updates are designed to further streamline communication and collaboration for hybrid work environments.

Looking Ahead:

We will continue to focus on expanding our service offerings in the retail and legal sectors, providing tailored communication solutions to meet industry-specific needs. Additionally, we are exploring more AI-powered tools to help businesses improve customer experiences and operational efficiency. Stay connected with us for more exciting updates.

August 2024

As we advance through 2024, We continue to innovate and strengthen our partnerships, reaffirming our commitment to enhancing telecommunications for our clients.

Partner Developments:

• Avaya Webinar on AI Use Cases: Join us on 5th September 2024 for an exclusive Avaya webinar, co-hosted by West Pier Telecom Ltd. This event will explore how the Avaya Experience Platform leverages AI to transform customer experiences. The session will cover real-life AI use cases, offering valuable insights into improving customer interactions across various sectors.

• 8x8 AI Enhancements: 8x8 has further refined its AI capabilities, introducing predictive analytics that enhance customer support interactions and improve response times. This development allows businesses to anticipate customer needs more effectively, increasing satisfaction.

• Zoom Enhanced Collaboration: Zoom has rolled out new collaboration tools aimed at enhancing teamwork during virtual meetings. These tools include advanced whiteboarding features and real-time transcription, making remote collaboration more seamless and inclusive.

• 3CX Integration with IoT Devices: 3CX now supports integration with various Internet of Things (IoT) devices, enabling businesses to streamline operations and monitor activities in real-time. This capability is particularly beneficial for sectors requiring constant connectivity and immediate data insights.

Looking Ahead:

In the coming months, our focus will be on expanding our partnerships in the healthcare and finance sectors. We are also excited to announce the development of new AI-driven communication tools that will further streamline customer interactions and enhance data security. Stay tuned for more updates as we continue to deliver cutting-edge solutions to meet the evolving needs of our clients.

Stay Connected Via Linkedin:

Join us next month for further updates. Your continued support drives us to explore new possibilities in telecommunications. Thank you for being an essential part of our journey at West Pier Telecom Ltd.

July 2024

West Pier Telecom Ltd remains focused on enhancing our infrastructure and expanding our offerings to provide robust and reliable telecommunications solutions.

Partner Developments:

• 8x8 Customer Interaction Analytics: 8x8 has introduced a new set of analytics tools that provide deeper insights into customer interaction patterns, helping businesses refine their communication strategies and improve customer engagement.

• Zoom Webinar Enhancements: Zoom has upgraded its webinar platform to support larger audiences and provide more interactive features, such as live polling and Q&A sessions, making virtual events more engaging and interactive.

• 3CX Security Upgrades: 3CX has implemented advanced security protocols to protect against cyber threats, ensuring that all communications remain secure and compliant with the latest data protection regulations.

West Pier's Milestones:

In July, we have further expanded our cloud services, providing clients with more scalable and flexible communication options. Our new cloud infrastructure supports faster deployment of services, enabling businesses to scale their operations with ease.

Looking Ahead:

We are preparing to introduce innovative video conferencing tools designed specifically for healthcare providers. These tools will support secure patient consultations and streamline administrative workflows, enhancing the overall efficiency of healthcare services.

June 2024

June has been a month of strategic expansions for West Pier Telecom Ltd as we continue to grow our presence and enhance our service offerings.

Partner Developments:

• 8x8 Video Call Quality Enhancements: 8x8 has launched a new video codec that improves call quality, even in low-bandwidth conditions, ensuring clear and uninterrupted video communications.

• Zoom Hybrid Meeting Tools: Zoom has introduced tools that facilitate seamless transitions between virtual and in-person meetings, supporting the growing demand for hybrid work environments.

• 3CX Integration with CRM Systems: 3CX now offers deeper integration capabilities with popular CRM systems, allowing businesses to unify their communication and customer management processes.

West Pier's Milestones:

We have successfully launched a pilot programme for our advanced analytics platform in collaboration with several education providers. This programme is designed to enhance remote learning experiences by providing insights into student engagement and performance.

Looking Ahead:

In July, we will be focusing on enhancing our customer support services with the implementation of AI-driven chatbots. These chatbots will provide instant support and resolve common queries, improving response times and customer satisfaction.

May 2024

May has been a month of significant advancements at West Pier Telecom Ltd, as we continue to integrate cutting-edge technologies into our service offerings.

Partner Developments:

• 8x8 AI-Powered Call Routing: 8x8 has implemented AI-powered call routing, which intelligently directs calls based on customer needs, reducing wait times and improving service efficiency.

• Zoom Virtual Backgrounds and Filters: Zoom has rolled out new virtual backgrounds and filters, allowing users to customise their meeting experiences and maintain professionalism, even when working remotely.

• 3CX Enhanced Call Reporting: 3CX has introduced enhanced call reporting features that provide detailed analytics on call performance and agent productivity, helping businesses optimise their communication strategies.

West Pier's Milestones:

This month, we expanded our network infrastructure to accommodate the growing demand for high-speed data services. Our new infrastructure will support faster and more reliable connections, ensuring our clients can operate efficiently.

Looking Ahead:

We are planning to roll out new collaboration tools that will support team productivity and streamline project management. These tools will be integrated into our existing communication platforms, providing a seamless user experience.

April 2024

April has seen West Pier Telecom Ltd continue to build on its strong foundation by introducing new technologies and expanding its partnerships.

Partner Developments:

• 8x8 AI Chatbot Integration: 8x8 has launched a new AI chatbot feature that can be integrated into customer support systems, providing instant responses and improving customer service efficiency.

• Zoom Enhanced Security Features: Zoom has further enhanced its security features with additional encryption protocols, ensuring that all communications are protected against unauthorised access.

• 3CX Video Conferencing Improvements: 3CX has introduced new video conferencing features that support higher resolution and better audio quality, enhancing the overall user experience.

West Pier's Milestones:

We have successfully implemented our new data analytics platform across several key clients, providing them with actionable insights into their communication patterns and helping them improve operational efficiency.

Looking Ahead:

In May, our focus will be on launching new customer engagement tools that will enable businesses to interact with their clients more effectively. We will also be expanding our partnership network to include more technology providers, broadening the range of solutions we offer.

March 2024

As we continue our journey in 2024, West Pier Telecom Ltd is excited to announce further advancements and strategic partnerships that underscore our commitment to revolutionising telecommunications.

Partner Developments:

• 8x8 Enhancements: This month, 8x8 has upgraded its analytical tools, providing more in-depth insights into customer interactions. This enhancement helps tailor solutions more precisely, boosting customer satisfaction and operational efficiency.

• Zoom Security Features: Zoom has introduced enhanced encryption protocols to ensure communications remain secure and private. These improvements fortify Zoom's commitment to providing safe and reliable communication solutions.

• 3CX New Integrations: 3CX has launched new integration capabilities with educational and healthcare systems, significantly improving communication flows in these critical sectors.

Stay Connected:

We look forward to sharing more updates in April. Your continuous support motivates us to keep pushing the boundaries of what is possible in telecommunications. Thank you for being so committed to innovation alongside West Pier Telecom Ltd.

February 2024

Continuing Innovation and Success

As we progress through 2024, West Pier Telecom Ltd remains dedicated to leading the way in telecommunications by integrating innovative technologies and enhancing our partnerships.

Partner Developments:

• 8x8 Update: Following the enhancement of its AI capabilities last month, 8x8 has now implemented additional machine learning models to further optimise call routing and customer interaction analytics, ensuring better service quality and efficiency.

• Zoom Progress: Zoom has introduced new features to improve virtual meeting accessibility and security, reinforcing its position as a crucial tool for modern business communications.

• 3CX Version 20 Roll-Out: 3CX has officially released Version 20, which brings an array of new features designed to simplify management and boost user engagement. Early feedback has been overwhelmingly positive, demonstrating enhanced user satisfaction.

West Pier's Milestones:

This month, we successfully deployed our advanced AI-driven analytics platform, which has been integrated with the CRM systems of key retail clients. This integration not only enhances data-driven decision-making but also elevates overall customer service capabilities.

Looking Ahead:

Moving into March, our focus will be on expanding our network infrastructure to support the increased demand for high-speed communication services. We are also preparing to unveil new partnerships in the healthcare and education sectors, aiming to broaden our impact and meet the diverse needs of our clients.

Stay Connected:

Stay tuned for our next update in March, where we will share more exciting news and developments. Thank you for being a valued part of our journey towards a more connected world.

January 2024

Welcoming a New Year of Innovations and Success

Happy New Year! As we step into 2024, West Pier Telecom Ltd. is excited to embrace new challenges, opportunities, and the chance to continue delivering exceptional telecommunication solutions to our clients. January is not just a time for reflection but also for looking ahead with optimism to the innovations and collaborations that lie before us.

Partner Developments:

• 8x8 Highlights: This month, 8x8 is set to enhance its AI capabilities across its suite of solutions, further integrating artificial intelligence to streamline operations and enrich customer interactions. This step is aimed at setting new benchmarks in customer service excellence.

• Zoom Innovations: Zoom is kicking off the year with advanced features aimed at improving user engagement and productivity. Their commitment to leveraging AI for better meeting experiences continues to position Zoom as a leader in video communication.

• 3CX Update: 3CX is gearing up for the release of Version 20, focusing on enhancing user experience with a more intuitive interface and improved performance. This upcoming version promises to elevate business communications to new heights.

West Pier Telecom's Milestone:

This month, we celebrate the successful integration of our voice, messaging, and video solutions with the CRM system of a leading retail client. This project has not only streamlined the client's communications but also resulted in significant cost savings and operational efficiency. It stands as a testament to our commitment to innovate and tailor our services to meet the specific needs of our clients.

Looking Ahead:

As we move forward into 2024, we remain committed to fostering strong partnerships with industry leaders like 8x8, Zoom, and 3CX. Our focus will continue to be on integrating cutting-edge technologies with our offerings to provide seamless communication experiences. We're also excited about expanding our reach and impact across various sectors, with a keen eye on sustainable and innovative telecommunication solutions.

Stay Connected:

We promise to keep you updated on all the latest developments, insights, and success stories from West Pier Telecom Ltd. and our esteemed partners. Here's to a year filled with growth, innovation, and success.

December 2023

As the year draws to a close, we reflect on the exciting developments from our partners and our own achievements at West Pier Telecom Ltd.

1. 8x8 Developments:

   • New Solutions: December saw 8x8 introduce 8x8 Sales Assist, a cross-portfolio solution designed specifically for retailers. This innovative product amalgamates various components of 8x8 offerings to improve customer experience and accelerate revenue growth, focusing on enhancing customer service and satisfaction.
   • Award Recognitions: 8x8's commitment to innovation was highlighted through numerous industry awards from CRN, TrustRadius, and Software Advice. These accolades underscore 8x8's leadership in providing cutting-edge communication solutions.

2. Zoom and 3CX Updates:

   • Zoom's focus remains on enhancing AI and platform capabilities, and 3CX is  continuing to develop and refine its upcoming Version 20.

3. West Pier Telecom's Project Highlight:

   • We're proud to announce the successful installation of numerous phones with 3CX at Latymer School in London. This project not only demonstrates our proficiency in providing tailored communication solutions but also strengthens our commitment to educational sector partnerships.

Looking Forward: As we prepare to welcome 2024, we're excited by the prospect of further collaborations and innovations. The recent accomplishments and recognitions of our partners, coupled with our own successful ventures, pave the way for a promising new year in the realm of telecommunications.

Stay connected for more updates and breakthroughs in the coming year.

November 2023

Exciting Developments from Our Partners:

1. 8x8 Updates:

   • November was a significant month for 8x8. They enhanced their Contact Center with features like improved agent status management and advanced filtering. Notably, 8x8's focus on AI-powered solutions is transforming customer engagement experiences.
   • Financially, 8x8 reported a steady growth in Annual Recurring Revenue, highlighting their successful transition towards AI-driven solutions.
   • Special Highlight: We were thrilled to attend the 8x8 partner event at their London HQ. It was a great opportunity to gain insights into their innovative roadmap for 2024, showcasing their commitment to leading-edge communication solutions.

2. Zoom Updates:

   • Zoom continues to innovate and improve its platform. Keep an eye on their official channels for any specific updates during this period.
   • Zoom's dedication to enhancing AI features and platform capabilities remains a key focus, ensuring seamless communication experiences.

3. 3CX Updates:

   • 3CX is gearing up for the release of Version 20. With the introduction of new features and improvements, they are enhancing user experience and system performance.
   • The upcoming Version 20 is set to bring significant advancements, indicating 3CX's commitment to evolving and adapting to customer needs.

Looking Ahead: Our visit to the 8x8 Partner Briefing was not only informative but also indicative of the exciting developments in the telecom industry. As we move into 2024, we are excited to see how these advancements from our partners will enhance our offerings and customer experiences.

October 2023

Updates from some of Our Partners:

Zoom:

• Introduced enhancements for meeting/webinar features including notifications for low or muted speaker volume, additional languages for automated and translated captions.
• Updated AI features with an Active AI notifier in meetings and webinars, and enhanced Activity Center Cards for emoji reactions in Team Chat??.

Avaya:

• At GITEX Global, Avaya showcased the strength of its strategic technology alliances, featuring presentations by partners such as Sestek, Alcatel-Lucent Enterprise, and Imperium Software Technologies.
• Avaya released its annual Sustainability Update, focusing on initiatives like science-based emission reduction targets, a volunteer time off policy, and a new leadership training program????.

3CX:

• In October, 3CX was recognized with multiple awards, further solidifying its position in the market. They were awarded 60 badges in the G2 Fall 2023 Reports, which followed 45 badges received earlier in the year. This accumulation of accolades throughout the year highlighted 3CX's continued excellence and innovation in the field
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P.S. For our partners and stakeholders, if you have any news or updates you'd like to share in the upcoming editions, feel free to get in touch with our marketing team - marketing@westpiertele.com

September 2023

Updates from some of Our Partners:

Zoom: Zoomtopia the company’s annual event kicked off between Sept 3-4 unveiling new platform innovations. They introduced Zoom Docs, a comprehensive workspace featuring AI-driven documentation and project management. they've implemented an AI Companion in Zoom Whiteboard and expanded summarisation features in meetings and team chats, specifically for higher education and healthcare sectors. These innovations are set to streamline both employee and customer interactions.

8x8: Unveiled new insights from its 2023 State of Conversational AI in the Contact Center report, confirming the tech as the future for 80% of industry leaders. The company also launched updates to its UCaaS and CCaaS solutions and expanded services into South Korea. Their Q2 2023 results are now available.

Avaya: Avaya reported robust market momentum post-financial transformation and exhibited product innovation. They also announced participation in GITEX Global 2023, focusing on AI-powered customer experiences. New cloud capabilities were introduced at the Avaya Engage 2023 conference, along with an overhaul of their professional services unit.

3CX: 3CX garnered recognition in five categories in the G2 Summer 2023 Reports. The company released version 18.6.4 of its iOS app, adding H264 codec support and enhancing contact lookup. A preview of the upcoming Version 20 was also unveiled. Security updates were rolled out for Version 18, Update 7 & 8, bolstering system reliability.

Other Noteworthy News: Partnership with Glenshee Ski Resort

We're pleased to announce a new partnership with Glenshee Ski Resort. Our voice, messaging, and video solutions have been integrated into the resort's existing infrastructure to improve both operational efficiency and guest satisfaction.

So if you see our engineers on the slopes, they’re almost certainly just conducting building-to-building system maintenance!

P.S. For our partners and stakeholders, if you have any news or updates you'd like to share in the upcoming editions, feel free to get in touch with our marketing team - marketing@westpiertele.com

August 2023

Collaboration with UK Police Force

We are proud to announce that we have entered into a strategic partnership with a UK police force. By providing them with our cutting-edge voice, messaging, and video solutions, we're contributing to more efficient and secure public services. Our technology seamlessly integrates with their existing systems, ensuring that vital communications are more effective than ever.

Supporting a Charity in Manchester

Community engagement is at the core of West Pier Telecom Ltd.'s ethos, and it brings us immense pleasure to announce our collaboration with a Manchester-based charity. Our technology solutions are set to revolutionize the way they interact with their community, donors, and stakeholders, thereby amplifying their impact.

July 2023

• Improved integration with Office 365.
• Introduction of Yealink T4 phones as router phones.
• Streamlined setup of Office 365 integration with automated creation of the O365 Application on Azure.
• Enhanced CRM integration that allows users to add and search CRM contacts from within the 3CX Web Client.
• A shift of reporting from the Management Console to the Web Client to provide more user-friendly business insights

June 2023

Expo-E Rebrand

We kicked off the month in style by heading to the iconic Shard to learn more about Expo-E's new and exciting solutions. One such innovation is the S4 Cloud Object Storage, a solution that has captured our attention and enthusiasm. Its potential in revolutionizing data storage and access for businesses is phenomenal.

If you're as excited as we are about these advancements, we've got you covered. You can find more information about the S4 Cloud Object Storage on our website. For a more personalised understanding of how it can serve your specific needs, do not hesitate to contact us for a conversation.

3CX Education Sector Webinar Success

Earlier this month, we held a successful webinar specifically catered to the education sector. We demonstrated how the 3CX communication system can not only modernise your school’s telecommunication system, but also save significant resources in the process. If you missed the live session, don't worry! Please feel free to contact us for more information or to view a recording of the webinar. We believe this could be a real game-changer for educational institutions, streamlining communications and cutting costs.

Upcoming 8x8 Webinar.

We're excited to announce our upcoming webinar on the 30th of June. 8x8 Demonstration: See advanced cloud telephony, team messaging, and integrated contact centre in action. Discover the power of 8x8 and how it can revolutionise the way your business communicates. From advanced cloud telephony to team messaging and integrated contact centre. Save the date, you don't want to miss this!

Free Consultations

You may have noticed, as part of our continuous quest to support your digital transformation journey, we're now offering free, no-obligation consultations. Whether you're looking to upgrade your telecoms, transition to the cloud, or need assistance with IT solutions, our team of experts are ready to guide you. Don't miss this opportunity to harness our expertise and craft a custom solution that best suits your unique needs.

Successful Chatbot Implementation

We are also thrilled to report that we have successfully implemented our first chatbot! As we harness the power of AI, we aim to streamline the user experience, provide instant responses, and support our client needs around the clock. We are currently preparing an in-depth case study to provide more insights into the project, so stay tuned!

As always, to ensure you're the first to know about our upcoming events and telecom/cloud/solution news, keep an eye on our events page and follow us on our social media platforms. We can't wait to share what's next in our journey of innovation.

May 2023

… Mark Your Calendars - Our First Zoom Webinar!

On the 17th of May, we will be hosting our first-ever Zoom webinar. Join us to learn about Zoom's new features from our expert speakers. We'll be covering:

• Zoom Phone: The ultimate in Cloud Telephony
• Zoom Contact Centre: Enhancing the way your customers interact with you, when and how they want
• Zoom Virtual Agent: 24/7 AI-Powered Self-Service Chatbot

We will also have a Q&A session, so come prepared with your burning questions about these innovative solutions and how they can revolutionize your business communications.

Here are the details:
Date: May 17th, 2023
Time: 12:00pm 
Registration Link:  https://bit.ly/3oVgq1F

Reserve your spot now!

Save The Date: 3CX Webinar Coming Soon!

We're not stopping there! We're also excited to announce that we'll be closing out the month with a 3CX webinar. The exact date is yet to be confirmed, but we'll make sure to keep you informed as soon as it's set. Check out our event page for information on how to join.

April 2023

January 2023

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August 2022

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May 2022

March 2022

• IDC MarketScape: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment
• IDC MarketScape: Worldwide UCaaS Service Providers for SMB 2021 Vendor Assessment

February 2022

January 2021

• ACO solution with 250 users including 41 global licenses across multiple sites around the world. They include: The Shard, The Chrysler Building (NYC), Australia, India, Manilla, Manchester, Guadalajara, LA, Irvine USA, Cordoba (Mexico), Houston and Chicago.
• 5 highly featured bridge operator consoles.
• API integration with ServiceNow.
• West Pier help desk for support calls (24-7, 365 days a year).

December 2020

November 2020

September 2020

August 2020

July 2020

June 2020

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April 2020

• Rapid remote implementation and deployment in as little as 48 hours.

• Affordable monthly pricing on monthly reoccurring charges and license fees.

• Flexible contracts allowing for expedited ramp up and ability to scale back down to normal levels without contract changes.

• Seamless Zoom Phone integration.

March 2020

February 2020

January 2020

November 2019

October 2019

September 2019

After a lot of detailed planning and testing, we are delighted to announce that the Dorset Police Control Room implemented by West Pier Telecom using virtualised Avaya technology has recently gone live. The control room which receives emergency calls from across the county is a modern multichannel contact centre. Resilience and failover contingencies are of the upmost importance to the emergency services so selecting a trustworthy partner is vital. West Pier Telecom were chosen as the Avaya specialist based on our customer portfolio, engineering credentials and recommendation by Avaya.

June 2019

We are delighted to announce that we have recently been awarded the telephony maintenance and support contract for a local council who due to confidentiality reasons cannot be named. West Pier were initially awarded a 12-month contract in 2018 as the council were unhappy with their existing suppliers’ performance.  After 12 months with West Pier, the council was obliged to put their new 3-year contract out to tender. After evaluating several competitive bids West Pier were awarded this prestigious contract.

May 2019

Earlier this year Avaya announced that it was ending the support and sale of IP Office Telephone Systems running pre 10 software. The announcement had potential significant licensing hard hardware implications for most IP Office users. West Pier were quick to act on this announcement and we contacted our customers running pre 10 software and explained their options to them (including the Avaya led upgrade offer on a R11 upgrade licence). West Pier are delighted to have recently upgraded 50% of thier IP Office customer base to Release 11. West Pier have extensive knowledge and experience of upgrading IP Office systems and of R11 software as a number of clients already use release 11 in on premise and cloud-based solutions.  These clients now have peace of mind that their system is fully supported they can purchase licences to add capacity and have access to the new release 11 features including Avaya’s Equinox Unified Communications application.

March 2019

November 2018

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July 2018

June 2018

May 2018

March 2018

January 2018

October 2017

West Pier have recently held a demonstration breakfast in conjunction with Avaya at their city centre office in Tower 42. The session was attended by 10 UK businesses who were invited to the session by West Pier Telecom as they had expressed an interest in our Hosted Avaya IP Office platform known as Stratus. WPT are 1 of just 8 select partners approved to sell hosted Avaya IP Office direct to the UK market which is a sign our our technical expertise with regards to the Avaya IP Office. Speakers included Garry Bloomfield (Managing Director at West Pier Telecom) and James Turner (Mid-Market Account Manager at Avaya). We will be holding our next Stratus event in January so please get in touch to register.

July 2017

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November 2016

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December 2015

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March 2015