Areas We Cover: Burnley

Do you operate a call centre in Burnley? Are you looking for contact centre software for your call centre in Burnley? West Pier Telecom provides contact centre solutions from award-winning Gartner-Leader brands such as 8x8, Five9, and Avaya.

Each contact centre solution is a cloud-based omnichannel contact centre solution for call centres in Burnley which offers a rich feature set and a high degree of flexibility. West Pier Telecom is an industry recognised leader in the telecommunications sector providing enterprise-scale cloud telephony and cloud contact centre software for companies not only in Burnley but across the UK and parts of the USA. Our larger customers include Sandhurst Military Academy, Lactalis McLelland, Ebay, Harwoods Landrover and the Royal Navy Destroyers.

Contact Details

Southern Office

Telephone: 0344 264 5522

Northern Office

Telephone: 0161 470 7815

London Office

Telephone: 0203 668 2580

8x8, Five9 and Avaya integrate seamlessly with third party applications

8x8 cloud contact centre software is a complete, reliable, and secure solution that helps businesses in Burnley boost engagement, collaboration, and the operational effectiveness required for customer success. Built on the 8x8 eXperience Communications as a Service (XCaaS) platform, 8x8 Contact Centre software in Burnley makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organisation. 8x8 is the only communications provider to appear in both the Gartner UCaaS Magic Quadrant and CCaaS Magic Quadrant and therefore is the only provider to offer you industry leading unified communications and contact centre in a single solution.

Five9 and 8x8 are cloud-based contact / call centre software, where your agents can log in, not only from your call centre office in Burnley but anywhere around the world. All they need is a headset and a fibre internet connection. Therefore your call centre agents can work from home in their own house, using their regular home fibre broadband, and can be part of your call centre, even though they are not physically present in your call centre office in Burnley. No software downloads are necessary for the 8x8, Five9 and Avaya call centre software in Burnley to work. Your agent just logs in where ever they are are in the world to the 8x8, Five9 or Avaya portal and they are ready to start.

The cloud contact centre solution in Burnley is vendor agnostic, which means 8x8, Five9 and Avaya will work as standalone call centre software in Burnley but can also be seamlessly integrated with third party applications, including voice and CRM systems, including Salesforce. 8x8, Five9 and Avaya call centre software in Burnley provides a number of pre-installed third party plug-ins with popular CRM systems such as ZenDesk, Salesforce, ServiceNow, Microsoft and Oracle. Screen popping and click to dial are just some of the useful features your call centre agents in Burnley would get. 8x8, Five9 and Avaya are the perfect contact centre solutions (call centre software) for those in Burnley using Zoom or Microsoft Teams, formerly called Skype For Business, because call centre agents can click to dial from their CRM desktop. If you have ever wanted a Microsoft Teams contact centre in Burnley or contact centre for Zoom solution then Five9 and RingCentral will be the answer for your contact centre in Burnley.

8x8, Five9 and Avaya are leaders in third party integration so if your CRM is a bespoke solution tailored specifically to your business in Burnley, you can still use the service. The open architecture of the Five9 and RingCentral cloud contact centre solution in Burnley means your team can create an integration solution in a surprisingly short amount of time.

Five9, Avaya and 8x8 cloud contact centre solutions in Burnley also fully integrate with Zoom, Microsoft Skype For Business / Microsoft Teams and many more programs, allowing you to seamlessly add Voice technology to your popular native applications.

8x8, Five9 and Avaya contact centre solutions deliver on multiple channels

Businesses in Burnley expect to make contact with a provider on a channel of their choice whether it be text, telephone or on social media. Not only does 8x8, Five9 and Avaya support all these channels and more but one agent can interact with customers on multiple channels, all from a single desktop and intuitive interface. 8x8 and Five9 has AI and can automatically select the agent whose skills are best suited to take a call and route that call to them. Five9, 8x8 and Avaya cloud contact software has highly intelligent call routing for your call centre in Burnley. If the call centre agent in Burnley is busy the software will automatically route the customer to the second or third best choice.

West Pier is proud to be an official 8x8 partner serving companies in Burnley and all over the world. 8x8 ("8 by 8") is a cloud phone system and unified communications solution helping customers in Burnley combine all their communications needs in to one simple product. Your voice, online meetings, file sharing and other communication requirements are all accessible via the cloud through one simple and easy-to-use interface.

The Avaya Contact Centre Select and Avaya Aura Contact Centre allows contact centre agents in Burnley to communicate with customers via Text, IM, Email, Voice or Social Media through a single, easy to use interface. Media-specific skills based routing, advanced reporting and call queuing features are just some of ways in which Avaya Contact Centre Select can revolutionise your call centre in Burnley.

 View the Five9 Datasheet Omnichannel.

 View the Five9 Corporate FactSheet.


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