Areas We Cover: Edinburgh

Are your lines down in Edinburgh? Trouble with your current provider? Please contact our help team on 01273 391200.

Are you looking for a cloud and hosted VoIP telephony solution or an on-premise business telephone systems supplier in Edinburgh? Or are you looking for the best business mobile phones contract package in Edinburgh? Or are you looking for a dedicated 24/7 telephone maintenance support or engineer for your existing telephone system in the Edinburgh area? West Pier Telecom is a leading UK telecommunications company, with customers including Sandhurst Military Academy, Lactalis McLelland, Ebay, Harwoods Landrover and the Royal Navy Destroyers.

We specialise in designing, installing and maintaining award-winning RingCentral, Ericsson-LG iPECS and Avaya cloud Office and hosted VoIP in Edinburgh, on-premise business telephone systems and business mobile phones communication solutions and award-winning RingCentral and Five9 contact centre solutions in Edinburgh.

What is Avaya Cloud Office?

West Pier is a provider of the new Avaya Cloud Office for companies in Edinburgh. Avaya Cloud Office is the latest offering from Avaya and is a cloud-based UCaaS ("unified communications as a service") platform with telephony capabilities. It combines a new communication platform with the established system of Avaya IP Office phones. Avaya Cloud Office will give you and your employees in Edinburgh a unified way to make phone calls, write messages, collaborate, attend video conferences, and more. Avaya Cloud Office in Edinburgh streamlines office communication into one simple service. As a small or mid-sized business in Edinburgh, there is no need to worry about important updates getting buried in your employees' email inboxes, travelling for every client meeting, or missing important phone calls. With the Avaya Cloud Office phone system, you can keep your employees informed and always connected. We supply, install and maintain Avaya Cloud Office solutions and on-premise and cloud and hosted Avaya IP Office 500 phone system in Edinburgh.

Avaya Cloud Office Pricing and Features:

Avaya Cloud Office pricing for companies in Edinburghis simple to understand and will help simplify your billing. Just pick the Avaya Cloud Office pricing plan that best suites each user needs. The table below shows monthly and annual pricing per user. You can save up to 38% annually by choosing to pay annually upfront.

Avaya Cloud Office Offers:

• For a limited time only – all new Avaya Cloud Office customers will receive 20% off the cost off all licencing.*
• Existing Avaya users get their first 2 months free and 25% off all licencing. *

*Minimum 2 year contract required.

Entry £76.70 pa* £8.79 pm* 100 Inclusive minutes per user Avaya Cloud Phone mobile and desktop apps (iOS and Android) Team messaging Document sharing Voicemail-to-email Call Logs 24/7 Customer Support	Standard £134.30 pa* £12.79 pm* Everything in Entry PLUS 750 Inclusive minutes per user On-Demand Call Recording Video meetings with up to 100 participants Internet fax Unlimited audio conferencing Multi-Level IVR Up to 24-hour meeting duration Quality-of-service reports Popular integrations including Office 365, G Suite, Slack, and more	Premium £182.30 pa* £16.79 pm* Everything in Standard PLUS 2000 Inclusive minutes per user Automatic Call Recording Video meetings with up to 200 participants Single Sign-on Multi-site admin and management Up to 8-digit extensions with site codes Hot desking Advanced call handling including whisper, barge, and more Custom roles and permissions Popular CRM integrations with Salesforce, Zendesk, and more Developer platform and custom integrations	Ultimate £230.30 pa* £20.79 pm* Everything in Premium PLUS 4000 Inclusive minutes per user Video meetings with up to 200 participants Device status reports Device status alerts Unlimited storage
pa = per annum pm = per month

To learn more visit our dedicated Avaya Cloud Office page

Want an Avaya Cloud Office phone system demo in Edinburgh?

Please get in touch on 0344 264 5522 or Email Us or you can use our Live Chat feature, operational during 9.00am to 5.30pm UK time, Monday to Friday. Please see the live chat button in bottom right of every page.

Contact Details

Southern Office

Telephone: 0344 264 5522

Northern Office

Telephone: 0161 470 7815

London Office

Telephone: 0203 668 2580


Our RingCentral, Ericsson-LG iPECS and Avaya IP Office cloud phone systems systems enable your workforce in Edinburgh to solely use business mobile phones if they wish, saving you both money and becoming much more efficient. West Pier's solutions fully integrate with your CRM and also offers reporting solutions to companies in Edinburgh allowing you to perform call recording, call reporting, all in real-time to monitor staff performance, allowing better visibility of all your company communication processes and to improve your customer service, improve business efficiency and to ultimately save you money. West Pier offers a fully bespoke unified communications solution, allowing you to control all your communications in one "app" from any smart device.

West Pier uses an industry-leading in-house built customer service support application (demo available) allowing us to offer instant 24/7* telephone maintenance support to all our customers in Edinburgh and around the UK. * West Pier offers a wide range of telephone maintenance contracts to suit your needs and budget. Please click here to use our maintenance quote calculator get an instant online quote. We aim to beat all competition on price and service. West Pier have been awarded Customer Service Excellence accreditation from telecoms giant RingCentral, Ericsson-LG iPECS and Avaya for offering outstanding customer service for both pre and post sales, one of only two RingCentral, Ericsson-LG iPECS and Avaya partners in the UK to have received this award.

We install and maintain the award-winning RingCentral Office cloud phone system, hosted VoIP Avaya IP Office telephony and Ericsson-LG iPECS cloud, hosted VoIP and on-premise telephone solutions in Edinburgh. We also offer award winning RingCentral, Ericsson-LG iPECS and Avaya Scopia video conferencing solutions in the Edinburgh area and around the country, used by some of the biggest media companies in the world. West Pier stocks all the award winning range of RingCentral, Ericsson-LG iPECS and Avaya handsets and desk phones.

Our customers

We have customers, not only in Edinburgh but all over the UK and internationally, in all market sectors, including the education, travel, legal, retail, health, defence and manufacturing industries and work with very small to very large enterprises. Our main focus is customer service, offering the best quality of service possible for both new and existing customers. As well as having customers in Edinburgh we also serve clients anywhere in the country, and abroad. We recently designed and set up a telecommunication solution for a call centre in Clearwater, Florida, USA. West Pier's prestigious clients include Sandhurst Military Academy, Lactalis McLelland, Ebay, Harwoods Landrover and the Royal Navy Destroyers. Customer case studies are available upon request.

Our experience

West Pier has over 20 years' experience with telephone maintenance support in Edinburgh and has highly skilled and qualified RingCentral, Ericsson-LG iPECS and Avaya business telephone system engineers in the Edinburgh area and all over the country. Our team of RingCentral, Ericsson-LG iPECS and Avaya experts can build exceptionally robust and reliable hosted VoIP and cloud and on-premise bespoke telephone solutions. The RingCentral, Ericsson-LG iPECS and Avaya business telephone systems in Edinburgh are state-of-the-art cloud hosted VoIP telephony solutions, available as cloud/hosted VoIP or also on-premise telephony solution in Edinburgh if you prefer, which brings your telephony, messaging, conferencing, contact centre, video communications on to a single, easy to use, platform (supporting up to 3000 employees spread across a single site or up to 150 locations) which enables your workforce to work from, not only in Edinburgh, but any location in the world or on the move across a range of mobile devices. You can even use one app on your mobile device to control and unify all your communications, keep track of your employees and significantly cut costs. The RingCentral Office cloud phone system in Edinburgh and across the UK has won world number one awards for how well it unifies all your communications. All of our RingCentral, Ericsson-LG iPECS and Avaya cloud phone systems and telecommunication solutions, hosted VoIP and cloud and on-premise, are tailored to meet the needs of all our customers, no matter how big your company is there in Edinburgh.

Whether you choose a hosted VoIP and cloud or an on-premise telephone system, we offer 24/7 telephone maintenance and support packages, to all our customers in Edinburgh, to give you peace of mind and ensure you do not lose revenue when a telephone system goes down. When a telephone system goes down, even for a short time, the negative knock on effect to all areas of a business can be devastating. Our award-winning hosted VoIP and cloud telephone systems, on-premise solutions, and telephone maintenance support solutions allow our customers to become more efficient, with super-fast hosted VOIP and voice applications and by unifying all of your communications.

Unifying your communications is crucial to becoming more efficient and competitive and allows you to connect to all your staff from any location, reaching out to customers instantly, inside or outside of your office, and can turn your mobile smart device into an office telephone at the click of a button. We offer an "app" which can control all your communications from any smart device, anywhere in the world. We also take the headache out of managing a telephone system; our hosted VoIP and cloud business telephone systems and all RingCentral, Ericsson-LG iPECS and Avaya handsets and desk phones in Edinburgh are managed by us. We offer staff analysis wall boards, click to dial software, and our hosted and on-premise telephone solutions integrate with virtually all CRMs, allowing instant customer/contact screen pop-ups when an incoming call is received.

Do you have any questions? Please give us a call on 0344 264 5522.

West Pier is a Partner in Customer Excellence, one of only two companies in the UK to be awarded this accreditation for consistently receiving outstanding feedback from customers regarding our customer service and quality of telephone maintenance and support, pre and post sale. You will have peace of mind using West Pier to design, install and support your Edinburgh business telephone system. West Pier is also ISO 9001:2015 accredited.

West Pier is also proud to be an official 8x8 cloud phone system partner serving companies in Edinburgh and globally.

Who is RingCentral, Ericsson-LG iPECS and Avaya? RingCentral, Ericsson-LG iPECS and Avaya, formerly AT&T and Bell Labs, is the biggest telecommunications manufacturer in the world, providing award winning hosted VoIP and cloud and on-premise telephone and voice solutions to small, medium and enterprise companies all over the world.

Our Edinburgh RingCentral, Ericsson-LG iPECS and Avaya hosted VoIP and cloud business telephone systems are recognised all over the world as number one for hosted VoIP / IP telephony, cloud hosted VoIP telephony, voice messaging, video conferencing and call centre solutions.

Our RingCentral, Ericsson-LG iPECS and Avaya cloud telephone solutions and services in Edinburgh include on-premise business telephone systems, hosted VoIP telephony, contact centre solutions, Edinburgh telephone maintenance, internet connectivity, network solutions, Edinburgh video conferencing solutions, business mobile phones and business relocation services.

West Pier will design, install, support and maintain your cloud phone system and telecommunications in Edinburgh and anywhere in the UK, ensuring our customers receive the very best in customer service and support.

Avaya Handsets and Deskphones in Edinburgh

West Pier offer a comprehensive range of RingCentral, Ericsson-LG iPECS and Avaya telephones in Edinburgh including conferencing phones and deskphones for your office and desktop. Our most popular range are the Avaya handsets and deskphones (below). Our popular and recommended Avaya telephone deskphone is the Avaya 9608G IP deskphone. Please see below for quick links to all of our deskphones and handsets.

Avaya 1400 Series Digital Desk Phones Intuitive Interface, Advanced Audio.	Avaya 1600 Series Desk Phones IP Phones Which Deliver Security, Reliability And Performance.
Please see below for all models in this range. Avaya 1403 Digital Desk Phone Avaya 1408 Digital Desk Phone Avaya 1416 Digital Desk Phone	Please see below for all models in this range. Avaya 1603-I IP Desk Phone Avaya 1603 SW IP Desk Phone Avaya 1608-I IP Desk Phone Avaya 1616-I IP Desk Phone

Avaya 9500 Series Digital Desk Phones Reliable Phone Communications For Midsize Businesses.	Avaya 9600 Series IP Desk Phones Expand The Possibilities Of What A Desk Phone Can Be.
Please see below for all models in this range. Avaya 9504 Digital Desk Phone Avaya 9508 Digital Desk Phone	Please see below for all models in this range. Avaya 9608G IP Desk Phone Avaya 9611G IP Desk Phone Avaya 9641GS IP Desk Phone

Avaya 3700 Series DECT Wireless Handsets Wireless Phones Built For Touch Environments.	Avaya E100 Series SIP Phones (DISCONTINUED) Innovative And Cost-Effective SIP Communications Devices.
Please see below for all models in this range. Avaya 3745 IP DECT Phone Avaya 3749 IP DECT Handset	Please see below for all models in this range. Avaya E129 SIP Desk Phone (DISCONTINUED) Avaya E159 Media Station (DISCONTINUED) Avaya E169 Media Station (DISCONTINUED)

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