Areas We Cover: Swansea

Are your lines down in Swansea? Trouble with your current provider? Please contact our help team on 01273 391200.

We supply, install and maintain Avaya Cloud Office solutions and on-premise and cloud and hosted Avaya IP Office 500 phone system in Swansea.

Avaya Cloud Office Pricing and Features:

Avaya Cloud Office pricing for companies in Swanseais simple to understand and will help simplify your billing. Just pick the Avaya Cloud Office pricing plan that best suites each user needs. The table below shows monthly and annual pricing per user. You can save up to 38% annually by choosing to pay annually upfront.

Avaya Cloud Office Offers:

• For a limited time only – all new Avaya Cloud Office customers will receive 20% off the cost off all licencing.*
• Existing Avaya users get their first 2 months free and 25% off all licencing. *

*Minimum 2 year contract required.

Entry £76.70 pa* £8.79 pm* 100 Inclusive minutes per user Avaya Cloud Phone mobile and desktop apps (iOS and Android) Team messaging Document sharing Voicemail-to-email Call Logs 24/7 Customer Support	Standard £134.30 pa* £12.79 pm* Everything in Entry PLUS 750 Inclusive minutes per user On-Demand Call Recording Video meetings with up to 100 participants Internet fax Unlimited audio conferencing Multi-Level IVR Up to 24-hour meeting duration Quality-of-service reports Popular integrations including Office 365, G Suite, Slack, and more	Premium £182.30 pa* £16.79 pm* Everything in Standard PLUS 2000 Inclusive minutes per user Automatic Call Recording Video meetings with up to 200 participants Single Sign-on Multi-site admin and management Up to 8-digit extensions with site codes Hot desking Advanced call handling including whisper, barge, and more Custom roles and permissions Popular CRM integrations with Salesforce, Zendesk, and more Developer platform and custom integrations	Ultimate £230.30 pa* £20.79 pm* Everything in Premium PLUS 4000 Inclusive minutes per user Video meetings with up to 200 participants Device status reports Device status alerts Unlimited storage
pa = per annum pm = per month

To learn more visit our dedicated Avaya Cloud Office page

Want an Avaya Cloud Office phone system demo in Swansea?

Please get in touch on 0344 264 5522 or Email Us or you can use our Live Chat feature, operational during 9.00am to 5.30pm UK time, Monday to Friday. Please see the live chat button in bottom right of every page.


With Avaya Cloud Office in Swansea, you plug IP desk phones into your internet connection and install the Avaya Cloud Office mobile app on your employee's smartphones in Swansea. An Avaya Cloud Office communications solution will allow your company in Swansea to have all the accessibility they need to seamlessly communicate and collaborate from their office or home in Swansea or anywhere in the world. Avaya Cloud Office delivers the most reliable, cloud communications and collaboration solution to your company in Swansea. Let West Pier do all the hard work while you save money on in-house labour and maintenance costs along with the peace of mind that you are running one of the most reliable and robust communication solutions in the world.

Transform the way you communicate within your business in Swansea with a seamless engagement experience for your customers and employees with the multi-award-winning Avaya IP Office 500 business telephone system in Swansea. The Avaya IP Office 500 is available to companies in Swansea as an on-premise or cloud and hosted Avaya solution. The Avaya IP Office 500 allows employees in Swansea to work on the road regardless of their location, devices, or applications. Avaya IP Office 500 users in Swansea can have telephony, messaging, conferencing, contact centre, video, and unified communications - all in a flexible platform from Avaya.

Our telephone engineers in Swansea have over 20 years experience each, configuring, installing and maintaining telephone systems from Avaya, RingCentral, Ericsson through to the latest state-of-the-art architecture by Five9 cloud contact centre. We aim to go above and beyond when focussing on customer service for companies in Swansea, for pre and post-sales, and have been recognised for this by being awarded the Customer Service Excellence accreditation for four years in a row.

Contact Details

Southern Office

Telephone: 0344 264 5522

Northern Office

Telephone: 0161 470 7815

London Office

Telephone: 0203 668 2580

Mobility

When your staff are on the road or working at home it no longer means they are out of your physical office in Swansea. Every one of your employees has just one number which customers use to reach them in any location anywhere in the country, on any device, that is, smartphone, tablet or PC. This can all be controlled with one simple mobile App. Route all calls through your on-premise or hosted Avaya IP office in Swansea to assure privacy and security. Reduce carrier charges by placing voice calls over available WiFi with the award-winning Avaya IP Office in Swansea. Give remote and mobile staff in-office capabilities from any device, including access to the corporate directory, conference control, presence, and instant messaging. Your staff can use an Avaya IP Office Phone at home without the VPN overheads.

Cloud and Hosted Avaya IP Office is available

Your Avaya IP Office solution in Swansea is available as an on-premise solution or as a cloud and hosted Avaya IP Office telephony solution in Swansea. Another option is the Gartner leader 8x8 cloud phone system. West Pier is proud to be an official 8x8 phone system partner serving companies in Swansea. Both the on-premise and cloud/hosted Avaya telephony solution have different advantages. Take the pain and hassle out of managing an on-premise solution in Swansea by using hosted Avaya IP Office. Companies in Swansea can take advantage of hosted Avaya IP Office by utilising the security, scalability and flexibility of expanding communication functionality as your business grows with no disruption and minimal changes to your internal network in Swansea.

Upgrade To Avaya Cloud Office

West Pier also offers the new Avaya Cloud Office solution in Swansea. This is a good solution to go for if you have a legacy IP Office system in Swansea which is not supported anymore or wish to move your communications to the cloud to save you in-house maintenance costs. Avaya Cloud Office is built on the robust IP Office technology platform so you can benefit from the award-winning reliability and service that the Avaya Cloud Office solution offers.

Avaya IP Office is available as an on-premise solution

An on-premise Avaya IP Office solution in Swansea has all the exact same communication functionality and scalability as the Avaya IP Office cloud telephony solution. Running an Avaya IP Office as an on-premise solution at your own location in Swansea has major advantages over the hosted Avaya option in that it is actually signicantly cheaper to pay for the telephony solution (longer term) and you will own all the hardware.

A futureproof investment for companies in Swansea

The on-premise and cloud/hosted Avaya IP Office 500 phone system easily scales up to 3000 (from just 5) users at a single site in Swansea or up 150 locations anywhere around the world. The easy admin means you can make changes easily in-house for your company in Swansea with your on-premise or hosted Avaya IP Office 500 business telephony system.

Collaboration made easy

You and your colleagues can collaborate any place, any time and on any device with the on-premise or cloud/hosted Avaya IP Office 500 telephony solution in Swansea.

Effortless admin

The easy and intuitive plug and play administration in the Avaya IP Office 500 allows companies in Swansea to effortlessly roll out applications to your staff allowing you to reduce the resources needed to manage your telephony infrastructure. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, in-house CRMs, and Microsoft Office 365 including Outlook.

Rich collaboration built in, built right.

We've packed the on-premise and hsoted Avaya IP Office 500 telephone system with an array of built-in features and capabilities to enhance the way your company in Swansea collaborates. Like up to 750 ports of audio conferencing that get people talking and can save on service provider fees. Call recording and automatic call distribution is included. Built-in video softphone and mobile and desktop video apps. Companies in Swansea using the Avaya IP Office can use SIP trunking which will significantly lower monthly calling costs. Other functionality of the hosted and on-premise Avaya IP Office 500 includes the ability to add available user solutions, video conferencing, mobility apps and call centre reporting, and it's clear Avaya IP Office takes collaboration to a more feature-rich place.

Avaya IP Office 500 Collaboration Features

Web Collaboration The Avaya IP Office 500 allows you to engage with your team in Swansea and anywhere in the world as if you were in the same room. You can use a tablet, PC, Mac or Apple iPad to share and collaborate.	Enhanced desktop communications Streamline communication regardless of your location. Click-to Dial, presence and calendar sync are just some of the ways in which Avaya IP Office can increase efficiency in your workplace in Swansea.
Take your phone extension with you With Avaya IP Office 500, calls to your office in Swansea ring on any device as selected by you so you never miss a call. Simply log on to any IP Office desk phone in your network and make it yours.	All your contacts in the palm of your hand Bring your company directory everywhere you go for instant access to all your contacts. Call, email, IM and check presence for more meaningful collaboration.

Our customers

As well as having customers in Swansea we also serve clients anywhere in the country, and abroad. We recently designed and set up a telecommunication solution for a call centre in Clearwater, Florida, USA. West Pier's prestigious clients include Sandhurst Military Academy, Lactalis McLelland, Ebay, Harwoods Landrover and the Royal Navy Destroyers.

Our experience

West Pier is an Avaya Partner with over 20 years' experience and has highly skilled and qualified Avaya business telephone system engineers in the Swansea area and all over the country. Our team of Avaya experts can build exceptionally robust and reliable hosted and cloud and on-premise bespoke telephone solutions.


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