How can we help?
No disruption to your healthcare services. Simple integration into existing EHR and EPR systems
West Pier Telecom is one of only 30 approved suppliers on NHS England’s Better Purchasing Framework (BPF), delivering trusted telecommunication solutions to NHS Trusts and healthcare providers across the UK. Our services are tailored to enhance communication and connectivity without interrupting your day-to-day operations. We integrate with existing systems such as EMIS, SystmOne, Vision and Cerner, ensuring a smooth transition with no need for major infrastructure changes.
What We Can Offer Through the NHS Better Purchasing Framework
Cloud Telephony Systems
8x8, 3CX, Avaya Cloud Office and Zoom Phone. Secure, scalable voice across departments.
Unified Communications
Integrated voice, video and messaging to simplify internal coordination.
Contact Centre Solutions
Advanced call routing, callbacks and reporting tailored to NHS workflows.
Mobile Connectivity
Business-grade mobile contracts and devices with 4G/5G and strong coverage.
System Integration
Compatible with EMIS, SystmOne, Vision and Cerner — no major changes needed.
24/7 Support & Deployment
Full setup and round-the-clock maintenance with a dedicated account manager.
Frequently Asked Questions
How do West Pier Telecom's solutions integrate with existing EHR and EPR systems?
West Pier Telecom’s services are crafted for seamless integration with existing EHR and EPR systems such as EMIS, SystmOne, Vision and Cerner. Our team ensures our telecommunication solutions blend smoothly with your current systems, providing real-time communication and data access without major infrastructure changes.
What are the security measures in place to protect patient data?
We prioritise patient data security with a strict governance policy aligned with NHS standards and GDPR regulations. Our solutions feature end-to-end encryption, strict access controls and regular security audits. West Pier Telecom is accredited with the NHS Data Security and Protection Toolkit (achieving “Standards Exceeded” status) and certified with Cyber Essentials PLUS.
How can West Pier Telecom's services enhance patient care and clinical communication?
West Pier Telecom is recognised by NHS England as an authorised advanced cloud telephony supplier under the BPF. Our solutions improve patient care by enhancing communication between healthcare professionals and patients. Features such as secure video conferencing and integrated mobile communications support faster consultations and more effective decision-making.
What support does West Pier Telecom offer for ongoing maintenance and updates?
We provide 24/7 technical support, regular updates and training to ensure your systems remain reliable and up to date. Our proactive maintenance helps reduce downtime and keep your infrastructure running smoothly. A dedicated account manager is assigned to handle any queries or issues that arise.
Our solutions are designed to deliver 99.999% uptime, that’s less than 5 minutes of potential downtime per year, giving you the reliability your organisation needs to operate without disruption.
How do I purchase a system that is compliant with the NHS Better Purchasing Framework?
To purchase a system through NHS England’s Better Purchasing Framework, contact West Pier Telecom directly. We’ll guide you through the process to make sure your solution fits your requirements and aligns with NHS procurement guidelines. Our team supports you from initial scoping through to deployment and beyond.
Why switch to West Pier?
The right partner for your healthcare solution makes all the difference.
- Seamless Migration: our experts ensure zero downtime for your staff.
- Award-Winning Service: a proven track record you can trust.
- Tailored Solutions: from Avaya Cloud Office, 8×8, 3CX, Zoom, Microsoft Teams to bespoke solutions that match your unique needs.
- Comprehensive Expertise Across Four Pillars: specialising in Unified Communications, Mobile Solutions, Reliable Connectivity and Cyber Security to empower your hospital or practice.
- Certified Excellence: Fully accredited with ISO 9001:2015 and Cyber Essentials Plus (includes an annual independent audit of all our systems), reflecting our commitment to quality and security.
